Refund Policy

1. The free trial comes first

Every shop gets the full application free for 15 days or 50 bills, whichever finishes first. Nothing is locked and no payment details are needed. This is the time to check that AgroPay suits your shop, runs well on your computer, and that your staff are comfortable with it. We are happy to help you set it up and move your old data across during the trial.

2. After you pay

Because the software is delivered immediately and the full trial is available beforehand, licence fees are generally non-refundable once paid.

3. When we will refund you

If, within 7 days of your first payment, AgroPay does not work on your computer because of a fault in the software, and we are unable to fix it for you, we will refund that payment in full.

We will also refund you if you were charged twice for the same period, or charged in error.

4. When we will not refund you

• You changed your mind, or your shop's circumstances changed, after the trial period.
• You did not use the software, or did not use the free trial before paying.
• Data was lost because backups were not taken, or because of a hardware failure, theft, virus or accidental deletion on your computer.
• You want a refund for a period that has already been used.
• The licence was shared, copied or tampered with, in breach of the Terms of Use.

5. Renewals

We remind you before a renewal is due, so nothing is charged unexpectedly. If a renewal is paid by mistake and you tell us within 7 days, before the new period has been meaningfully used, we will refund it.

6. Stopping

You can stop using AgroPay whenever you like by not renewing. There is no cancellation fee and no notice period. Your data stays on your own computer and remains yours.

7. How to ask for a refund

Message us on WhatsApp or email us with your shop name, the phone number you registered with, and the date and amount of the payment, and tell us briefly what went wrong. We reply within 3 working days. An approved refund is sent back through the same payment method and usually reaches you within 7 to 10 working days, depending on your bank.

8. If you are not satisfied

If you think this policy has been applied unfairly, write to us and we will look at it again. We would rather solve the problem than argue about it.